Policies & Procedures


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Shipping Information

Free Ground Service Shipping is included with all orders regardless of size. We ship to the continental United States only.  We do not ship to any other countries or territories nor to Alaska or Hawaii.   The warehouse will ship your order using the most economical means available. Eight-foot StoreWall panels, roll out flooring products, and other heavy or large items must be shipped curb-side by common carrier (large truck) and will require a signature. You are responsible for moving your order from the back of the truck to the storage area on your property. You may, at your own cost, arrange for an inside delivery when setting up delivery with the freight company.  If you notice any visible damage point it out to the driver and make a note on his paperwork (See more on damaged goods below).  The vast majority of orders ship within 24-72 hours after order placement but it is possible your particular item may be out of stock and have a longer lead time.  We will ship your product asap.  Some items ship directly from the Manufacturer's warehouse and as such we cannot control the shipping lead time on those type orders.  If an item is out of stock we will post that information on that product's webpage as soon as it known to be unavailable. Delivery transit time to you location will depend on where you live and the mode of transportation.  Custom cut flooring, custom built items, and deep back-orders may take up to six weeks for delivery.  All UPS Ground and FedEx Ground type deliveries are sent "no signature required" unless we receive an email or phone call from you requesting signed delivery service for your order.  Wall To Wall Storage shall not be held liable for any missing, lost, or stolen delivery boxes once the shipment has been shown as  "delivered" by the individual carrier's tracking system.   If a signature is required and the shipper returns the item(s) to us because no one was available to sign for the delivery or they could not contact you on the phone number you provided with your order you will be liable for any further shipment, re-delivery or storage fees that may be imposed by that carrier.  This is also true if you provide us an invalid or unavailable delivery address which causes a reshipment to occur (regardless of the carrier used).  You (or a designate) must be available and able to take freight deliveries to your provided delivery address.  If a freight delivery has to be rescheduled because no one was available during the first attempt you will be liable for any re-delivery fees that may be charged by the freight Company.  If you designate your delivery address as a commercial location and the shipper determines it is a residential address then you may be responsible for additional shipping charges.  If your order needs to be returned to our warehouse because it was undeliverable for any of the reasons listed above it will be deemed a returned order and subject to our returns policy below (minus the RMA # requirement). 

Damaged Products

The vast majority of damage occurs during transit.  The individual freight carrier will provide compensation for damages that occur in this manner.  Wall To Wall Storage LLC is not responsible for freight damage and all claims must be made directly with the carrier through us.   Wall To Wall Storage LLC will assist you, if needed, to obtain compensation from the freight carrier so we can replace your damaged item(s).  Always inspect your packages when they arrive and point out any noticeable damage to the driver and make a note of such on his paperwork.  Retain a copy for your records.  Open all boxes and make sure there is no hidden damages.  Take pictures of all damaged items and save any boxes and items that show shipping damage in case further inspection is required by the shipper's claim agent.  Forward all evidence obtained to us immediately in order for us to file your claim with the carrier. Any damage must be reported to us within 48 hours of delivery.  If you are not present during delivery, call the carrier and notify them of the damage immediately. The UPS number is (800) PICK-UPS. Give them the tracking # for identification. If damage is due to a reason other than shipping, we will replace the damaged item or issue a refund upon return of the damaged item.  This replacement offer does not apply to any damage resulting from improper storage, improper installation, misuse, or abuse by the purchasing party and the damage must be reported to us within 48 hours of receipt of goods..

Returns

We accept returns within 30 days of your delivery date. We will gladly refund the purchase price minus a 25% restocking fee.  All returns must be pre-arranged with us and include an RMA number.  You can either call us at 301-760-7611 or send an email to info@walltowallstorage.com  to obtain your RMA number and the correct "return to" address.  Shipping, handling, and order processing  charges (if any) are non-refundable. If your order shipped by LTL common carrier freight service (large truck) then all the actual associated freight charges for your order will be deducted from your refund.  This is also true for orders shipped from our partner BH North America which includes any Ulti-MATE cabinet line or BH fitness product sold on our website regardless of the shipping method they used.  The original packing material must accompany all returns. When you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns.  You are responsible for the shipping cost back to us.  All Items must be returned freight pre-paid in original packaging in "Like New, Sell-able Condition".   If the item you are returning was received as defective then we will either replace the defective part or refund your purchase price once returned.  Defective items are not subject to the restocking charge.  Your RMA number is valid for 30 days after it is issued.  Please make sure your returned items are received by our warehouse before your RMA number expires so you can receive your refund.  Items returned on expired RMA's will not receive a refund.  Different products originate from different locations, so please contact us before making a return so we can provide you the correct return "ship to" information.  No returns are allowed on any type flooring product, clearance, or special order items.  Sorry, but no credit can be given for any item shipped back without prior notification and RMA number. 
To make a return contact us:

Our postal address is:
PO Box 219
Monrovia, Maryland 21770


We can be reached via e-mail at info@walltowallstorage.com

You can reach us by telephone at 301-760-7611 or 1-888-753-3440.
Our dedicated fax number is 301-685-3983.

Payment Options

We accept Personal Checks, Money orders, Visa, MasterCard, Discover, American Express, and PayPal.  If paying by personal check your item will not ship until the check has cleared.  When paying by credit card your card will be charged at the time of order placement.

Canceled Orders

An order may be canceled at no charge within 24 hours of purchase provided that the order has not shipped or otherwise been processed. Orders canceled after 24 hours are subject to a $10.00 cancelation fee.  Once an order has been shipped it cannot be canceled but you may return your items using our return policy shown above.  Any order that includes Installation services by Wall To Wall Storage may be canceled within 72 hours of signing of Installation contract without any penalty or charge.

Warranty 

Most Wall To Wall Storage products are covered by a manufacture's warranty.  The length of the warranty varies depending on the specific item and manufacturer. If the warranty is not stated on the item's web-page then you should contact us directly for further details.  Except as expressly stated herein, Wall To Wall Storage LLC makes no representations or warranties, either expressed or implied with respect to products sold, including but not limited to, fitness for a particular purpose. Any item deemed by us as being misused or abused shall not be covered by warranty.  You agree that the sole and maximum liability to Wall To Wall Storage arising from any product sold by Wall To Wall Storage shall be the price of the product ordered.

Sales Tax

Wall To Wall Storage is located in Maryland and therefore will charge and withhold the applicable 6% sales tax for orders to be delivered to addresses within Maryland.  The customer is solely responsible for paying any sales or other applicable tax to their own state, jurisdiction, or any other taxing authority outside the state of Maryland.  By placing an order with Wall To Wall Storage you agree with this policy and will assume any and all liabilties associated with any sales tax requirements in your local area.

Price Match Policy

We take pride in being the low cost leader for our products and services.  We offer the best quality products at the most reasonable price.  If you find any item we sell with a lower delivered price anywhere else on the internet, we will meet or beat that competitor’s price.  Just send us the competitor’s legitimate price before ordering and let us see what we can do for you!  This offer does not apply to closeouts, special order items, pricing errors, or factory seconds.  The selling price must include all shipping & misc. charges imposed by the other selling source.  Sales tax must be collected in some states as required and are non-negotiable.  This offer does not include items bought or picked up at retail (bricks & mortar) box stores.

Pricing Errors

If a product is listed for sale at an incorrect price due to a typographical or other error, Wall To Wall Storage reserves the right to cancel any orders placed at the incorrect price. We shall immediately issue a refund on any incorrect charges on orders that are canceled by us.

Privacy Policy

This is the web site of Wall To Wall Storage LLC.

Our postal address is:
PO Box 219
Monrovia, Maryland 21770
We can be reached via e-mail at
info@walltowallstorage.com 

You can reach us by telephone at 301-760-7611 or 888-753-3440.
Our dedicated fax number is 301-685-3983.

For each visitor to our Web page, our Web server automatically recognizes no personal information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web pages and is not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events.   If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders or inquires they have placed on-line.
Please provide us with your real address, phone number, and email contact.  This will insure proper processing, shipping notification, and delivery of your order.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.  If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.  If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access this information by e-mail us at the above address.
Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office.

Legal Jurisdiction

All Wall To Wall Storage LLC purchases, contracts, and agreements are made under Maryland law. In the event of a dispute the jurisdiction for resolving the dispute shall be Frederick County, Maryland. In the event of a dispute, both parties do agree to seek mediation.

How to Order

You can place an order  by direct Internet submission, fax (301-685-3983), direct telephone (301-760-7611) , e-mail, or US mail.  To order via any method just put items and your cart and then follow the check-out procedure.  For fax, telephone or US mail orders you will be directed to print out your order.  You can then fax, call in, or mail your order along with your payment information.  To send an e-mail order you will click on the "e-mail order"  link during the check-out process which will submit your order.  A confirmation e-mail will be sent once you have placed an order and it has been received regardless of how it was submitted.  When paying by credit card your card will be charged at the time of order placement.  The policies and procedures listed on this page are legally binding and apply to all orders made with Wall To Wall Storage regardless of if they are placed online, over the phone, email, fax, or US mail/FedEx/UPS, etc.

Note: Due to the tremendous amount of spam received by our e-mail servers we have had to install a filter system.  If you send us an email and your address is not in our database you will have to answer a challenge e-mail sent back to you in order for your original e-mail to get through to us.  We apologize for this minor inconvenience but it assures that the e-mails we receive are from actual real people and not computer generated spam.  Thank you in advance for your understanding.

storeWALL slatwall photography & product information courtesy of storeWALL HeavyDuty.  Accessories, cabinets, shelves, hooks, baskets, overhead storage units and roll out flooring photography/product information courtesy of Hercke, Hyloft, BH North America, & BLT Inc.  RaceDeck modular flooring photography/product information courtesy of Snap Lock Industries, Inc. SLC, USA.  No part of this website may be copied or reproduced without the written permission of Wall To Wall Storage.

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